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The Analyst Group, Forecasting Your Success

Loyalty Magazine covers customer loyalty programmes, customer retention, rewards, social media affinity, CRM, gift and prepaid cards, call centre issues, direct and viral marketing, mobile and internet loyalty, customer acquisition, loyalty schemes, card schemes; call centres; database marketing, customer relationship management, for both B2B and B2C programs. It covers all global markets and business sectors, including retail, financial services, T&E, and telecoms.

Interactions builds conversational self-service solutions for customer care based on patented Adaptive Understanding™ Technology.

Improve customer care management with contact center CRM software. Find cloud contact center software that will improve customer experience management

Innovative contact center WFO from Calabrio. A single, integrated solution for call recording, quality assurance, workforce management and analytics.

Welcome to CCW FALL. Find at all you need to know about the latest agenda, key speakers and more.

The Business Intelligence Group was founded with a mission to reward organizations, products and individuals for superior performances with business awards.