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The Ombudsman's role is to take complaints about state government departments and agencies, local councils and statutory authorities. The Ombudsman seeks to ensure the highest possible standards of public sector service delivery to all Victorians. The Ombudsman is independent and impartial and provides a free service. The Ombudsman tables investigation and annual reports in Parliament and produces a range of publications, guidelines and facts sheets The Ombudsman also promotes and delivers a number of community engagement and education programs.