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Find answers to questions you have when implementing ITIL to improve your IT Service Management. ITIL provides the what. This site answers the how. Finds answers to ITIL frequently asked questions (ITIL FAQ). Questions are organized by: ITIL Processes, People, Process, Technology (ITSM Tools) and Project Management related to IT Service Management (ITSM). Answers are based on having "been there, done that" and still doing it! A non-commercial site for the benefit of the practitioner community and articles are vendor neutral.